Support center Support Subscriptions Feature Free* Installation** Silver Gold Platinum Diamond Price / Year (USD) 0 $ 29 $ 49 $ 149 $ 249 $ 499 $ Maintenance and Hot Fixes Security Hot fixes - Yes Yes Yes Yes Yes Critical Bug Hot Fixes - - - Yes Yes Yes Support Services Web or Email support Yes Yes Yes Yes Yes Yes Phone or Skype Support Tickets   - - - Yes Yes Yes   Initial Response Times N/A 24 hr 72 hr  48 hr 24 hr 12 hr Support validity 0 For installation 1 month 2 month 3 month 3 month Authorized customer support contacts  1 1 1 2 3 5   Free* Installation** Silver Gold Platinum Diamond Contact now * free support to help everyone that can't pay - no response time guarantee **support for all installation incidents